Privacy Policy

Effective Date: February 16, 2026

Pantheon Solutions LLC ("we," "us," "our") operates the RingResponse AI phone answering service and the website at pantheonsolutions.ai. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

Business Contact Information: Name, email address, phone number, business name, and address provided when you sign up or contact us.
Call Data: Phone numbers of inbound callers, call recordings, transcripts, call duration, and metadata necessary to provide our AI answering service.
Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and referring URLs.
Payment Information: Billing details processed securely through third-party payment processors. We do not store full credit card numbers.

2. How We Use Your Information

To provide, operate, and improve the RingResponse service
To answer and route calls on your behalf using AI
To send appointment confirmations, lead notifications, and service alerts
To communicate with you about your account, billing, and support
To comply with legal obligations

3. Call Recording & AI Disclosure

RingResponse uses artificial intelligence to answer calls on behalf of your business. Callers may be informed that they are speaking with an AI assistant, in compliance with applicable laws. Call recordings and transcripts are stored securely and used solely to deliver the service and improve call quality.

4. SMS & Messaging Consent

By providing your phone number and using RingResponse, you consent to receive SMS messages related to our service, including appointment confirmations, lead notifications, and account updates. Message frequency varies. Standard message rates may apply.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message or contacting us at [email protected].

Opt-In Process: Users consent to SMS communications by:

Submitting a contact form on our website at pantheonsolutions.ai
Providing their phone number when signing up for RingResponse service
Explicitly requesting information via our contact form

Consent is documented via our website forms and customer onboarding records.

5. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors (e.g., Twilio, cloud hosting) that help us deliver the service, bound by confidentiality agreements.
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain call data and account information for the duration of your subscription and for a reasonable period afterward for legal and business purposes. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the Internet is 100% secure, but we strive to protect your information.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Opt out of marketing communications
Request a copy of data we hold about you

To exercise these rights, email us at [email protected].

8. Cookies

Our website may use cookies and similar technologies for analytics and functionality. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Pantheon Solutions LLC
Email: [email protected]
Phone: (801) 758-5764